Activate iOS 7.11

New Features

  • Added the ability to apply a discount to a check and keep it in Open status.
  • Added the ability to change a Suite Name. There is a new ‘Update Suite’ button on the PreOrder Tab Actions page. The ‘Update Suite’ button allows attendants to pick another suite for the tab.

Fixes and Enhancements

  • Fixed an issue that prevented users from opening checks.
  • Fixed an issue where order totals were not calculated correctly.
  • Fixed an issue where receipts did not display the correct order totals.
  • Fixed an issue with Promo Codes where the discount amount did not display on receipts.
  • Fixed an issue where credit card orders were declined when closing out a Suites House Account.
  • Fixed an issue in the Void Order Report where the Admin PIN used to execute the refund was not listed.
  • Fixed an issue where users could not return to the Main Menu after payments were canceled when Easy Split was used.
  • Fixed an issue with Apple Pay transactions where the printed receipts did not include the tip and signature lines when printed in Restaurant mode.

Activate iOS 7.10

New Features

  • Added Mastercard-specific required handling of SAF transactions when the Host is down.
  • Added a user-friendly message which displays when the Verifone device initialization service is unavailable or returns an error. The message instructs users to try again later.
  • Added the ‘Set Terminal Type’ option to the Diagnostics menu. Previously, users had to select whether the Verifone E355 terminal had a barcode scanner or not. If an incorrect selection was made, it could not be undone. Now users can select the ‘Set Terminal Type’ option to avoid this issue.
  • Incorporated transaction logging between the iPhone and Verifone E355 device for Moneris customers.
    • Added a timestamp to the Moneris log.
    • Implemented code to extract, zip, and export log files from Activate when the ‘Send Diagnostics’ button is pressed.
      Note: Logs are available for seven days.

Fixes and Enhancements

  • Modified Activate to reference info.plist lookup tables instead of hardcoded values.
  • Incorporated a more robust connection to the Verifone E355 to eliminate lost connections between devices.
  • Updated multi-language support for various translations.
    • Updated the static views (e.g., grille and liste).
    • Updated the Cheque translation for all Interac transactions.
    • Improved the iOS import strings for dynamic translations.

  • Fixed an issue where information was missing on the Partial Refund email receipts.
  • Fixed an issue where Refund transactions did not process correctly because of the Moneris host timeout.
  • Fixed an issue where Activate crashed when brought to the foreground when trying to reconnect to a Verifone device.

Activate iOS 7.9

Suites Updates

  • Added a new Permissions Set option for tabs. The ‘Allow tab by suite’ option lets suite attendants start a tab with the suite number, suite account, and suiteholder information. This information is included in the Event Order Report.
    To enable this option in Connect:
    1. Click Options > Permissions Sets.
    2. Click the Permissions Set you want to modify.
    3. Click the Tabs tab.
    4. Set the ‘Allow tab by suite’ option.
      Yes – The suite attendant can start a tab in Activate with the suite number, suite account, and suiteholder information.
      No  – This option is not displayed in Activate.
      Note: This option is disabled (set to No) by default.
    5. Click Save.

  • Added the ability to start a tab with a Guest account. This change is helpful for guests who don’t have an existing account.
    Notes:
    • Every suite has the option to choose ‘Guest’ as an account.
    • A single suite can have multiple Guest account tabs open.
    • After a Guest account is selected, the suite attendant can type in a name to identify the account.

  • Added the ability to start multiple tabs with the same credit card within an account.
  • Added an Event Selection screen. Now suite attendants can select an event before starting orders so that orders are associated with an event. This information is reflected in reports.
  • Added a Tax Exempt option (Exempt button) that can be applied during checkout when using a stored credit card.


    The Exempt button only displays when the ‘Allow Tax Exempt’ option is enabled on the shared Employee Role.
    To enable this option in Connect:
    1. Click Options > Employee Roles.
    2. Click the shared Employee Role you want to modify.
    3. Click the Fee/Tip/Tax tab.
    4. Set the ‘Allow Tax Exempt’ option to Yes.
    5. Click Save Employee Role.

  • Added the ability to apply a Custom Fee to a check and print a check while in Open status.
  • Fixed an issue where the Total Fee amount from PreOrders was duplicated on the Orders page in Connect.

Other Activate Updates

  • Fixed an issue where the Vendor Totals tab (All Orders > Options > Show Totals > Vendor Totals tab) did not display.
  • Fixed an issue where Mastercard payments displayed as ‘Other’ in the Card Type field in Connect reports. Now Mastercard payments display as ‘Mastercard’ in reports. This issue only affected venues with BridgePay assigned as a Gateway.

Activate iOS 7.8

New Features

  • Added an ‘Add Credit Card’ button to the Tab Actions page. Now users can add a credit card to an open tab, keep it open, and continue adding items to the tab.
  • Added a new screen where users can start a tab with Suite (suite number), Account (suite account), and User (suiteholder) information.
    Note: The ‘Allow tab by suite’ Permissions Set option must be enabled in Connect.
  • Added the ability for Suites Managers to remove an automatically applied Custom Fee from an order.
    Notes:
    • After users tap Closeout Check > Fees, the cart displays the fees applied to the order. Users can swipe left on the fee they want to remove and tap the Delete button.
    • The ‘Is Manager’ option must be enabled in the Employee Role: Options > Employee Roles > Is Manager set to Yes.

  • Added a ‘Complete Pending Orders’ button to the All Orders > Options screen. This change allows users to complete pending orders due to the Adjust Tip Timer and print Finalize Day.
    Notes:
    • If orders are in Pending Closed state with an Adjust Tip Timer, this button is enabled.
    • If orders are in Pending Closed state and a tip is not entered, this button is disabled.
    • When this button is enabled and selected, all Pending Orders that have an Adjust Tip Timer assigned are moved to Completed status (if they are successful).
    • When this button is enabled and selected, all Pending Orders that do not have an Adjust Tip Timer assigned are not affected and remain in the Pending Orders state.
    • This button does not affect KDS order status.

  • Updated Custom Fee functionality. If Custom Fees have the ‘Apply automatically’ option enabled in Connect, the Custom Fees are automatically applied to orders created in Activate.
    To enable this option in Connect:
    1. Click Options > Custom Fees.
    2. Click the Custom Fee you want to modify.
    3. Set the ‘Apply automatically’ option to Yes.
    Notes:
    • This option is disabled (set to No) by default.
    • Multiple fees can be applied.
    • The Convenience Fee is ignored if the following options are both configured for an order:
      ‣ Custom Fee set to auto-apply
      ‣ Convenience Fee

Fixes and Enhancements

  • Fixed an intermittent issue where PreOrders with a credit card attached were declined and went into offline state upon checkout in Activate.
  • Fixed an issue where an item needed to be added to a PreOrder tab for it to close successfully.
  • Fixed an issue where Automatically Applied Custom Fees disappeared from Suites orders.
  • Fixed an issue where the ‘Is Clickable’ setting (Items > Items > Is Clickable option set to No) for Items was not respected.
  • Fixed an issue where users were able to place orders while the Venue or Vendor Roles were closed, but all orders were declined.
  • Fixed an issue where checks were declined when Loyalty Discounts and standard Discounts were applied to the same transaction.
  • Fixed an issue where alcohol items displayed in Activate, even though the Alcohol option was disabled (Options > Vendor Roles > Alcohol set to No) on the vendor role.
  • Fixed an issue where Activate crashed when using the Search bar and users were forced to log back into Activate.
  • Fixed an issue where the terminal triggered multiple attempts in offline tabs sync.
  • Fixed an issue where the Order Total amount was incorrect on printed receipts.
  • Fixed an issue where customers could not change the Payment Type for declined orders.
  • Fixed an issue where the Tax on Fees amount applied to Convenience Fees on orders was missing.

Activate iOS 7.6.20

  • Added a Tab Refresh button on the Checks screen to ensure that all tabs contain the most current information.
    Note: This option applies to Suites Module transactions and only displays if the Vendor Role has Suites Enabled (Options > Vendor Roles > select a Vendor Role > Suite Enabled set to Yes).
  • Added Custom Tender Voucher functionality to the Order screens. Custom Tender Vouchers include a merchant receipt and customer receipt where tip and signature can be added.
  • Added Suite and Account name information to the Credit Card Vouchers and Custom Tender Vouchers.
  • Added Permission Set options for Suites Custom Tender Vouchers.
    Options > Permission Sets > select a Permission Set > CT Voucher
  • Added an option for Custom Fees to be automatically applied in Activate.
    This replaces the need for a convenience fee.
    To enable this option in Connect:
    1. Click Options > Custom Fees.
    2. Click the Custom Fee you want to modify.
    3. Set the ‘Apply automatically’ option.

    Yes – Displays in Activate on every order assigned to the vendor.
    No  – Displays on the Fee tab at checkout for users to manually apply.

  • Added the ability to assign the ‘Apply Before Discount’ flag to Custom Fees, so the custom fee is exempt from discounts.
    To enable this option in Connect:
    1. Click Options > Custom Fees.
    2. Click the Custom Fee you want to modify.
    3. Set the ‘Apply Before Discount’ option to Yes.

  • Changed how PreOrders are displayed. Now PreOrders will only display in the vendor shared account they are associated with.
  • Added an auto-recognize feature, so when customers scan their wristbands to pay for transactions, a pop-up message displays which asks them if they want to redeem their Promoter Credit on the purchase.
    ‣ If Yes is selected – The credit is applied to the purchase and the credit information displays in reports.
    ‣ If No is selected  – The credit is not applied to the purchase. The pop-up message continues to display on each subsequent transaction until the guest redeems the credit.
    Note: This feature also works when offline.

    To enable this option in Connect:
    1. Click Options > Employee Roles.
    2. Click the Employee Role you want to modify.
    3. Click Payment.
    4. On the Payment page, make the following changes:
      • Set the Wristband Promo Popup option to Yes.
      • Add a message in the Wristband Promo Popup Message field.

  • Fixed an issue in PreOrders where users were required to select a seat number to complete the payment of an order.
  • Fixed an issue where the word NULL displayed in some PreOrder checks synced to Activate.
  • Fixed an issue on receipts where the tax line did not include the tax amount applied to the convenience fee.
  • Fixed an issue where payment information was deleted when the screen was rotated in old Split.
  • Fixed an issue where Day Parts items do not function as expected.
  • Fixed an issue where users were unable to complete cash transactions when the exact amount owed was selected.
  • Fixed an issue where the Finalize Payment button did not display in Easy Split for all payment types.
  • Fixed an issue where checks with discounts applied were declined and transactions could not be completed.
  • Fixed an issue where the Givex payment option did not display.

Activate iOS 7.6.18

  • Updated flow for closing credit card tabs. The new flow allows users to select a stored credit card for split payments and to add discounts and fees.
    Example of the new flow:
    1. Log into Activate.
    2. Tap a food item.
    3. Tap Check.
    4. Tap Open with Credit Card.
    5. Swipe credit card.
    6. When ready to close the tab, tap Closeout Check.
    7. When the following prompt displays, tap Yes:
      Are you sure you want to closeout the check?
    8. When the following prompt displays, tap Yes:
      Would you like to use your stored credit card?
    9. Tap Stored Credit Card.
    10. Add the amount to be charged to the stored credit card.
      Tap Remaining to charge the entire amount to the stored credit card.
    11. Add tip and signature, and then click Done.
    12. Tap Checkout.
    13. Tap a receipt option.
    Note: Easy Splits must be enabled to use this feature.
    To enable Easy Splits in Connect:
    • Options > Permissions Sets > Payments > Enable easy splits set to Yes.

  • Added Suite Account and Suite Number information to PreOrder receipts.
  • Fixed an issue where a discount was applied twice when the Discount button was tapped twice. Now a second tap will remove the discount from the order.
  • Fixed an issue where the All category displayed the last subcategory that was selected instead of all categories.
  • Fixed an issue where duplicate transactions occurred when Activate did not receive an acknowledgment from Connect after checkout.

Activate iOS 7.6.15

  • Added a new flow for closing out credit card tabs.
    Now users can split payments without removing the stored card.

    Note: Easy Splits must be enabled in Connect.
    (Options > Permissions Sets > Payments > Enable Easy Splits set to Yes.)
  • Fixed an issue where the Givex button did not display on the Main Menu.
  • Fixed an issue where the option to close a check with a stored payment method was not available.
  • Fixed an issue where the Cart view size became smaller in landscape mode on iOS 7.2 and above.
  • Fixed an issue where Activate crashed when users navigated to the Inventory page.
  • Fixed an isolated issue where Activate crashed when switching from Discounts to Payments in Easy Split.
  • Fixed an issue where Activate crashed when a user went to ‘Opened with Check’ and tried to pay with a check.
  • Fixed an issue where multiple crashes occurred when users attempted to add items to the cart.
  • Fixed an issue where Alvarado sales did not map to ticket sales in Finalize Day and did not display in Local Totals on the Finalize Day Report.
  • Fixed an issue where the Checkout button displayed when was an outstanding balance.
  • Fixed an issue in Easy Split where a pending amount displayed after the remaining balance had been added.
  • Fixed an issue where users defined a check name when a check was opened and then were prompted to re-enter a check name after additional items were added to the check.
  • Fixed an issue where seat information did not display on open checks.
  • Fixed an issue where users selected a seat in the PreOrder Portal and then were prompted to re-select a seat.

Activate iOS 7.6.14

  • The Loyalty ID button moved from the More section to the Payments tab.
    Now users can add the Loyalty ID and checkout without switching screens.
  • Added the ability to rename the checkout screen More button.
  • Added Suites PreOrder sync functionality.
  • Fixed an issue where the tab title disappeared when a user attempted to add a different payment method while in ‘Waiting for Payment’ status.
  • Fixed an issue where stored credit card data was missing.
  • Fixed an issue where Givex refunds were failing.
  • Fixed an issue where the app crashed when a user selected the Inventory View.
  • Fixed an issue where the Checkout button displayed when the Subtotal was not zero.
  • Fixed an issue where Activate crashed when checking out with loaded SKIDATA.
  • Fixed an issue where Thanks screen options displayed on the Menu screen after checking out.
  • Fixed an issue where the entire bill amount was applied to a Givex card when a partial amount was selected in Easy Split.
  • Fixed an issue where users were unable to sort some items using the drag and drop function.