Connect 10.19.8

Interact Web Updates

  • Added the ability to show or hide images used for menu items.
    To configure this option in Connect:
    1. Click Interact Web > Settings.
    2. Set the Show Images option.
      Yes – The item images display in the menu.
      No  – The item images do not display in the menu.
      Note: The Page Preview panel shows how the menu is displayed.
    3. Click Save Changes.

  • Added theme control which allows users to create multiple custom themes for Interact Web.
    To configure this option in Connect:
    1. Click Interact Web > Settings.
    2. In the Theme menu, select Theme 1 or Theme 2.
    3. Configure options for the selected theme.
    4. Click Save Changes.
    Note: The field that was previously named ‘Theme’ was renamed to ‘Background’ and the options (Light or Dark) were not changed.

  • Added the ability to customize the customer-facing verbiage that describes vendors.
    To configure this option in Connect:
    1. Click Interact Web > Settings.
    2. On the Interact Web Settings page, make the following changes:
      • In the Singular Vendor Verbiage field, enter a custom name for the Vendor.
        Note: The default setting for this field is ‘Vendor.’ All instances of the word ‘Vendor’ are updated to reflect the custom verbiage entered in the Singular Vendor Verbiage field.
      • In the Plural Vendor Verbiage field, enter a custom name for the Vendors.
        Note: The default setting for this field is ‘Vendors.’ All instances of the word ‘Vendors’ are updated to reflect the custom verbiage entered in the Plural Vendor Verbiage field.
    3. Click Save Changes.

Other Connect Updates

  • Fixed an issue where occasionally menu items were not correctly assigned when added from sub-vendors.
  • Fixed an issue where words that contained apostrophes were not printed correctly in the following Suites PreOrder reports:
    • Event Order Report
    • Kitchen Production Report

Connect 10.19.7

Cash Room Updates

  • Vendors added to an Inventory Event will now automatically populate in the Cash Room module.
    To view this change:
    1. Click Events > Calendar.
    2. On the Events Calendar page, click on a day to add an Event.
    3. In the Add Event window, perform the following tasks:
      • Set the Include Inventory Event option to Yes.
      • Enter the necessary information and then click Continue.
      • Select the desired Vendors and then click Save.
    4. In the Connect menu, click Cash Room > Cash Management.
    5. On the Cash Room page, click the new Event.
    6. On the Event Overview page, the Vendors you added to the Event are automatically displayed.

Mobile Ordering Updates

  • Fixed an issue where guest checkout failed when an invalid phone number was entered.
  • Fixed an issue where the User Seat ID (userSeatId) was not returned in the checkout response.
  • Fixed an issue where users received an error message during checkout and were unable to complete their order.

Suites Updates

  • Added payment method information on the PreOrder Portal Order Summary and Order Confirmation pages.
  • Fixed an issue where item images and prices did not display in the PreOrder Portal.
  • Fixed an issue where the Preorder Event Order Report was missing items when run in bulk.
  • Fixed an issue on the PreOrder Confirmation page where the date displayed as ‘Invalid Date’ instead of the actual event date.

Other Connect Updates

  • Added the ability to customize the order text for KDS Subvendors to include a specific pickup location. When an order has completed an SMS text message is sent to the customer, which includes the custom pickup location.
    To configure this option:
    1. Click Vendors.
    2. On the Vendors page, click the Subvendor you want to modify.
    3. On the Subvendor Settings page, set SMS Notifications to Enabled.
    4. In the Subvendor Pickup Text field, enter a custom message.
    5. Click Save Changes.

Connect 10.19.6

Suites Updates

  • Improved Order Details information. Now all values are updated when a PreOrder is closed in Activate.
  • Fixed an issue in the Kitchen Production Report where the quantity of items was not always accurate.
  • Fixed an issue on the PreOrder Menu screen where items included in food and beverage packages were listed multiple times.

Other Connect Updates

  • Added the ability to create a custom header for email receipts.
    To configure this option:
    1. Click Vendors.
    2. Click the Vendor you want to modify.
    3. Click the Email tab.
    4. In the Custom Email Header field, enter a header message.
    5. Click Save Changes.

  • Added Use Count functionality for Member Benefits and Loyalty Card transactions.
  • Fixed an issue in Options > Report Category where the Type sort filter did not work.

Connect 10.19.5

Suites Updates

  • Added the ability for Suite Administrators to configure the order of subcategory groups in the PreOrder Portal, so they are in coursing order.
    To configure this option:
    1. Click Options > Category Group.
    2. Click the Category Group you want to modify.
    3. In the Edit Category Group window, set the Sort Order option.
    4. Click Save Changes.

Integrate Updates

  • Fixed an issue where completed orders were in Pending status in Connect and did not move to Completed status until the Vendor Auto Complete timer period was over.
  • Fixed an issue where some order discounts were not correctly applied.

Other Connect Updates

  • Fixed an issue where Inventory items tied to modifiers showed more POS Sales than sold.
  • Fixed an issue where Count Outs submitted from terminals were overwritten after Stand Sheets were closed.

Connect 10.19.4

Suites Updates

  • Fixed an issue that caused email receipts to be flagged as junk mail.
  • Fixed an issue where the Production Labels Report was not sorted according to the selected Item Category and Sort By filter options.
  • Fixed an issue on the Menu screen where Items with multiple tax rates and a subcategory assigned displayed multiple times (one for each tax rate) when orders were filtered by subcategories.

Other Connect Updates

  • Added an option for bilingual email receipts for all payment tender types.
    To configure this option:
    1. Click Vendors.
    2. Click the Vendor you want to modify.
    3. Set the ‘Receipt Settings (SMS & Email)’ option to Bilingual.
    4. Click Save Changes.

  • Added the ability to omit a cashier’s name from email receipts for cash transactions.
    To configure this option:
    1. Click Vendors.
    2. Click the Vendor you want to modify.
    3. Click the Email tab.
    4. Set the ‘Show Account Name’ option.
      Yes – The Account (Employee) Name displays on email receipts.
      No  – For cash transactions, the Account (Employee) Name does not display on email receipts. For credit transactions, the Cardholder’s Name displays on email receipts.
      Note: This option is enabled (set to Yes) by default.
    5. Click Save Changes.

Connect 10.19.3

Options Updates

  • Added a new option, Alcohol Error Message, so users can create a custom error message that displays when a guest adds alcohol to their cart.
    To configure this option:
    1. Click Options > Vendor Roles.
    2. Click the Vendor Role you want to modify.
    3. Click the Alcohol tab.
    4. Enter a custom message in the ‘Alcohol Restrictions Message’ field.

Reports Updates

  • Fixed an issue in the Discounts Report where the CBORD Tax was duplicated.

Suites Updates

  • Fixed an issue in the Production Labels Report where optional Modifiers (modifiers without production units) displayed.

Connect 10.19.2

Accounts Updates

  • Changed the verbiage on the Employee Account Login ID field to avoid possible confusion.

Reports Updates

  • Fixed an issue in the Category Sales Report where negative numbers were pulled into the Discount column.
  • Fixed an issue in the Voids Report where the CBORD Tax was duplicated.

Suites Updates

  • Changed the Production Label Report. Now modifiers are displayed as separate stickers and items within a package are displayed on their own sticker.
  • Added a new Permissions Set option for tabs. If the ‘Show tab as suite’ option is enabled, checks will display the Suite Name.
    To enable this option:
    1. Click Options > Permissions Sets.
    2. Click the Permissions Set you want to modify.
    3. In the Edit Permissions Set window, click Tabs.
    4. Set the ‘Show tab as suite’ option.
      Yes – Checks will display the Suite Name.
      No  – Checks will display the Order ID.
      Note: This option is disabled (set to No) by default.
    5. Click Save.

  • Fixed an issue where Calendar Events displayed in order of creation, not in chronological order.

Other Connect Updates

  • Fixed an issue in digital receipts where Exclusive Tax was displayed instead of Inclusive Tax.

Connect 10.19.1

Inventory Enhancements

  • Introduced a new and improved True Up Count feature that allows historical tracking of counts by requiring a True Up Event to be created. In the new UI, the system can set count values for items automatically based on user preferences.

Suites Enhancements

  • Changed the order structure of product types in the PreOrder Portal, so they always display in the same order.
  • Fixed an issue in the Mass Event Order Report where the Tax line displayed twice.
  • Fixed an issue in the Mass Event Order Report where the Custom Fees section displayed an empty table when there were no Custom Fees applied to orders.

Other Connect Updates

  • Changed the label names for the following toggles in the Permission Sets Main View:
    • Show age verification – Changed to: Enable Restrictions
    • Show age verification for alcohol items – Changed to: Enable Restrictions per Item
    • Show age verification for order with alcohol items – Changed to: Enable Restrictions per Order.

    The labels previously referred only to alcohol restrictions, but now the label names are generic and can apply to other types of restrictions.

  • Fixed an issue in the Category Recap Report where the over/short spread calculation was incorrect when the subcontractor option was set to No.
  • Fixed an issue in Print Groups where all item orders did not display when multiple subvendors were assigned.
  • Fixed an issue on the Orders Search page where the screen froze after orders were refunded and the page needed to be refreshed.
  • Fixed an issue on the Vendors > Email page where users were unable to add a Header Image.
  • Fixed an issue where Connect sessions timed out, even though users were actively using the site.

Connect 10.19.0

Advanced Analytics Enhancements

  • Added a Terminal by Operator Report (Advanced Analytics > Audit) that shows which employees used each terminal on a specific day.
    Note: This is a premium feature. Please contact your Client Success Manager to learn more.

Inventory Enhancements

  • Added an option on the Plan a Transfer landing page (Inventory > Transfers > Plan a Transfer) for users to select a previously closed inventory event. This allows users to view standsheet Expected Sold (exp sold) information by Vendor and plan accordingly for upcoming events.
    Note: This is a premium feature. Please contact your Client Success Manager to learn more.
  • Changed the verbiage in the Close and Return Stock function screens (Events > Manage Events > View Standsheets) to eliminate possible confusion. The button text was changed from ‘Transfer’ to ‘Return Stock’.

Suites Enhancements

  • Added the Suite PreOrder ID and Suite Name to Order Details.
  • Fixed a page overlap issue in the Kitchen Production Report.
  • Fixed an issue where the Vendor filter would not filter the Production Label Report.

Other Connect Updates

  • Fixed an issue in Purchase Orders where the Expected Unit Price was not calculated correctly.
  • Fixed an issue on the Transfers page where the Transfers from Complete and Transfer options in purchase order were not displayed.
  • Fixed an issue where Vendors displayed on the Bank Template page even though the Event Type Assigned Vendors option was not enabled.
  • Fixed an issue where the PAR Level Transfers for Events were not made unless the Item had a PAR Level set for all three levels (Low, Medium, and High).
  • Fixed an issue in the Category Recap by GL Report (Reports > Inventory > Category Recap > Report by GL Code set to Yes) where the GL (General Ledger) codes were not adequately represented.
  • Fixed an issue where the export file for Barcodes and SKUs (Items > Items > hamburger menu > Export Barcodes and SKUs) was empty.
  • Fixed an issue where the True Up Count – Export All Blind report (Inventory > True Up Count > Export Options > Export All Blind) would not export.
  • Fixed a rare issue where the date_completed field was not populated for orders and that information was not included in reports.
  • Fixed an issue in the Sales Breakdown Report where the charged amount of a partially refunded order was subtracted from the credit card totals.
  • Fixed an issue where Events could not be closed even though the Vendor(s) associated with the Event were closed.
  • Fixed a pagination issue in the GL Accounts Code Report.
  • Fixed an issue in Print Groups (Options > Print Groups) where the item order was not displayed for each assigned subvendor.
  • Fixed an issue where the Email field in the Accounts > Contact Info window did not show the correct validation message.
  • Fixed an issue where Vendors with Closed status could still process sales.
  • Fixed an issue where users were able to place orders when the Venue or Vendors were closed.
  • Fixed an issue where the Connect Search page opened when users pressed the shift key for longer than a few seconds. This issue only occurred in Windows.

Connect 10.18.15

Suites Enhancements

  • Fixed a page formatting issue on the Kitchen Production Report.
  • Fixed an issue where the Production Label Report would not download when there were special characters in the event name.
  • Fixed an issue where the timezone in the PreOrder Portal did not respect the timezone settings defined in Connect.

Other Connect Updates

  • Fixed an issue where Partial Refunds would not process when logged into a Venue with Authorize.net Gateway Credentials.
  • Fixed an issue where Connect would not save images for Calendar Events.
  • Fixed an issue where vendors with Closed status could still process sales.
  • Fixed an issue where the Account Import feature did not allow Admin PINs greater than 4 digits.