News:
- STADIS – loaded value payment is now supported on new All-in-One paypoint devices.
– The brand new Restaurants module setup is now ready to be used
What does the new feature offer?
– Restaurants is a module that allows for comfortable restaurants management
– the service lets restaurant owners configure their restaurant’s interiors (dining area, tables, menus)
– once the setup is ready, restaurant keepers can easily mirror their restaurant arrangement, manage tables and introduce simple ordering and payment processing on their devices equipped with Activate iOS 7.0
Restaurants offers you immense improvement of everyday restaurant operations such as:
– overall organization
– dining room layout
– ordering process
– avoiding confusion with seats/tables management
– delivering orders to the right tables/seats
Restaurants module needs to be turned on for each Venue individually. This can be done upon individuals’ requests. For more information reach out Appetize crew / contact support.
Check syncing and Order syncing allows to open checks and create orders on one Activate device and edit them on another device.
Check & Orders sync would work for devices within the same Vendor and connected to the same WiFi network.
Example:
I open a check order at workstation A, another user that operates at workstation B that is 10 metres away from me can access the same check order on a different device. Sharing the check allows (among other things) to close the check, update seats, add tip, edit order, add or delete items on two or more devices simultaneously.
Must know:
Connect setup:
1. Enable Check Syncing globally for the Venue using admin settings, or by request
2. Make sure that Check / Tab orders is enabled for the correct Employee Role assigned to your Activate account.
Connect → Options → Employee Role → choose your Employe Role → Payments Tab = YES
3. Additionally, there is a permission set added to Connect related to Check Syncing functionality: Connect → Options → Permissions Sets → Check Orders View
permission: Allow Single Check Access override (Yes/No)
Behavior in online mode:
The main functionality is to inform other employees that a check they want to open is being accessed on another terminal.
Behavior in offline mode:
(we don’t know if a check is open, since we are offline)
Syncing orders – flow:
REGULAR ORDERS:
Add some items to the cart and choose the desired payment type.
Note! Order syncing would work for all payment types. |
Available actions for Check Orders:
What is Split Check ?
3 people (Joe, Bob, and Nick) are sitting at one table. On Activate, some items (coke, Fanta, French Fries, Burger) are already ordered. They are placed on one check opened by Joe. Bob, or Nick decide to leave. They want to have separate orders. Cashier opens Activate and checks their order. He can split the original check made by Joe in three separate orders. Orders are split by item. So, for instance, Joe takes his order for coke, Bob for Burger, and Nick pays separately for French Fries. Additional information: → Split Check is available in POS (Point Of Sale) and REST (Restaurant) modes → It is possible to split checks in Offline and Online modes → Split Check works only for Venues that have Check Syncing enabled
Activate – Split Check Basic Flow
Note! You need to have version with Check Sync, so minimum Activate Android 2.10.0
Note! If you’re adding the same item to the cart e.g. 5 times you need to tap “Breakout” button in the cart with items on Activate menu view. This will allow you to divide the items into separate checks.
Check Printing
Connect Setup:
To setup Split Check for the Vendor, you need to:
a) Have Check Syncing enabled for the Venue using admin settings, or by request
b) Enable Split Check for Vendor Role
c) Enable Split Checks for Employee Role
Changed:
Note! Admin PIN verification should appear for Discounts, Custom Discounts, and additionally - when scanning barcodes.
Remember that Activate will only prompt for an admin PIN, if it’s set via Connect. To set PIN protection per Discount on Connect, you need to:
Do you want to add this to the tab Check: __(user's choice here)____ Seat Number: __(user's choice here)______.
Thanks to this change, user would double check the previous choice and make sure that seat was chosen correctly.
Fixed:
Operations:
Fee name set via Employee Role is printed on Activate receipts
To set the Fee name, you need to:
1. Log into Connect
2. Open Options -> Employee Role -> Fee/Tip/Tax Tab
3. Go to “Fee Name” input
4. Enter the Fee name, which might be up to 50 characters long
5. Save the Employee Role settings
If the above steps are completed, Activate Receipt should show your custom Fee name, i.e “ExtraFee”
Additionally, the Fee name will be placed on: email receipt and on Activate display.
Note! If the “Fee Name” is left empty, the receipt shows only “Fee” text.
New:
Fixed:
New
Block CC swipes on unencrypted magnetic stripe readers (MSR)
For security reasons, it is suggested to always use encrypted device for CC payments, for example Ingenico FreedomPay.
If such a device is attached to Activate, it is now required to swipe the CC on the Ingenico device. Activate will ignore any other MSR attached and will not process CC checkout.
Note: It affects only actions that use CC swipes (CC payments, opening tabs, split payments). Manager swipe, employee login and gift cards still work on unencrypted swiper.